yelerts

Time critical deliveries

We never compromise on quality. If your courier provider can’t put its money where its mouth is, is it worth running the risk with your delivery?

And that’s why we’ve been in business since 1926. It’s only those who offer true customer service who can survive for such an extraordinary length of time in the cut-throat world of couriers.

Thanks to our wealth of experience and forward thinking methods, we’ve struck the careful balance between speed and quality. You won’t waste an extra minute of your time booking your delivery online or over the phone, and we won’t waste an extra minute getting your time critical parcel to its destination.

Whatever delivery method you choose, we simply stick to it.

Delivery standards

Rate Code Delivery window
Standard STD 3-4 hours from booking to delivery*
VIP VIP < 2 hours from booking to delivery*
Red Hot REDH First available vehicle and direct drive

* Time frames are based on distances of 30 km. Long distance deliveries will affect time frames, as does traffic jams and peak hour.

We’re proud and confident about our service standards. That’s why we offer you our 3 or FREE! deal. Simply if we can not get your standard courier delivery booked online across town in 3 hours or less that job is free. Click here for full details.

Ready to book? Need more info? Talk to one of our friendly Customer Service Managers about your requirements. Ph. 1300 YELLOW (1300 935 569).

See what other customers have said about Yellow’s service…

All I want to say is that you guys are seriously the best courier company in town (Trust me I have tried loads!). Love the service from the wonderful team on phone to drivers picking up and delivering (never letting us down).

You guys rock! xxxxxxx

Dijana Borg
28 April 2017

Hi

I organised a courier today and I just wanted to say how impressed I was with the service. I have never used a courier before but I would have no hesitation in recommending your services and using your company again.

Thanks so much.

Maryanne Byrne
7 March 2016

Hi Guys,

Just wanted to say thank you for the fabulous service I received yesterday with the delivery of our pallet. Mohammed, your courier, was fantastic. He greeted us with a big smile and efficiently helped us to unpack the many hundreds of pieces. He never once begrudged when I asked for everything to be re-stacked neatly in a certain way. A polite, courteous, friendly and efficient worker...an asset to your team.

Thanks so much.

Yvette Wyeth
9 April 2015

I just wish to thank one of your employees today for helping me out with an urgent delivery.

I spoke to Troy this morning when organising a pick up and drop off and couldn't be happier with his service and attitude. He definitely got me out of a pickle with some creative thinking. The job was completed and I couldn't be more thankful for Troy and all involved.

Please pass this on to him if possible.

Appreciate your time

Thomas Stockwell
29 October 2014

Thanks for your help organising the pick ups for this week.....

I also wanted to give you some feedback on the 2 guys that did our pick up’s on Tuesday / Wednesday. We think they were amazing ! They arrived on time on both days, were friendly, fast and efficient. They did a great job and I look forward to working with them again.

Thanks

Victoria Powles
11 August 2011

I just spoke with one of your customer service people, Christian, and I would like to thank him for his assistance. I have been talking to transport/courier companies all morning and Christian was the only one to assist in supplying the name of a firm who would transport dangerous goods for me and that was without me prompting him. Thank Christian you were a big help.

Donna Farnan
24 February 2011

Congratulations on great service. I was being really given the run around by the courier and transport companys and all I wanted was to get a box from Sydney to the Gold Coast. Every group I spoke to was rude and intollerant and anything but helpful. My very last phone call was to Yellow Express and I finally spoke to a gentleman in William and others. Nothing was too much trouble and the problem was solved calmly and without hassle. My parcel was delivered on time and just as they said it would be and at a competitive price. In a world of transport dummies and careless stupid transport people Yellow Express are a shining light and very different from the rest of the amatures. Next time they will be my first call.

Thank You,

Kent Bayley
29 October 2010

Just a very BIG THANK YOU to your company for delivering my parcel...late last night from Lidcombe to the City. I don't think any other courier company would have persisted as you have. I'm very grateful and I'm never using another courier company again!

Kind regards,

Adele T – Lidcombe NSW 2141
18 June 2009

A Merlin driver # 15 collected some goods from here on the 15/7/09. Not only is he the most well mannered person I have ever met, he is an absolute gentleman. He is a credit to you and your team, and I trust his methods rub-off to others...

Kind Regards,

Dale W - Clinical officer
19 July 2009

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